Frequently Asked Questions
We aim to process and ship all orders within 1–3 business days of placement. Once your order has been dispatched, you will receive an email confirmation containing your tracking number. With this information, you can easily monitor the status and progress of your delivery via our courier’s website. If you haven’t received your tracking email after 3 business days, please feel free to contact us.
We always strive to deliver your parcel using the best carrier and service. For detailed information on delivery times and rates, please visit our shipping page.
You have 30 calendar days from the date of delivery to initiate a return.
For full details on return conditions, eligibility, refunds, and the return process, please refer to our Return & Refund Policy.
Within 30 days of receiving your order, contact us on info@emilysdresscode.com to indicate that you would like to return one or more items. Our team will provide you with return instructions once your request has been reviewed.
For full details on return eligibility, conditions, and the complete process, please refer to our Return & Refund Policy.
Please refer to our Payment Options page for detailed information.
Once returned items are received and inspected, refunds are processed within 7 business days. Refunds are issued to the original payment method used at checkout.
For full details, please refer to our Return & Refund Policy.