Return & Refund Policy
Key Details
Return Period: Returns are accepted within 30 days of delivery
Restocking Fee: None
Refund Processing Time: 7 business days
Return Shipping Costs: Paid by the customer
Exchanges: Accepted within 30 days
Return Process
How to start a return
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Email info@emilysdresscode.com with your order number and reason for return.
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We will confirm eligibility and provide return instructions.
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Ship your item tracked to the return address provided.
Return Routing
All returns are processed through our authorized returns center.
Returns are not accepted at our registered office address, and walk-ins are not permitted.
Return Address
International Warehouse
Consignee: Overseas Collective LLC
Dongguan Warehouse Address: 3rd Floor, Building 2, Baiwei Industrial Park, No. 170 Xiangshan Road, Qinghuang Village, Qingxi Town, Dongguan City, Guangdong Province
China
Return authorization (RMA) is required before shipping. Returns sent without prior approval may not be processed.
Refund Process
Once returned items are received and inspected, refunds are processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
Exchanges
To request an exchange, please email info@emilysdresscode.comwithin 30 days of delivery.
Exchanges are only accepted for unused and unworn items.
Cancellations
Orders may be cancelled before processing by contacting info@emilysdresscode.com.
Once an order has been prepared for shipment, cancellation cannot be guaranteed.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email info@emilysdresscode.com with clear photos of the issue.
We will review the case and arrange a replacement where applicable.
Delivery Issues
If tracking information shows your package as delivered but you cannot locate it, please contact us within 7 days of delivery at info@emilysdresscode.com.
We will assist you in contacting the carrier and investigating the issue.
This policy is subject to our Terms of Service.
Business Information
Trading Name
Emily’s Dress Code
Operated by
Overseas Collective LLC
Address
1603 Capitol Ave
Suite 413, E237
Cheyenne, WY 82001
United States
Business Hours
Monday to Friday, 9:00 AM – 8:00 PM EST
Phone Number
+1 818 660 0461